Terms of Service
These Terms govern your use of Irisen’s websites, the Iris web app, optional desktop software, and related services. By creating an account, joining the waitlist, or using the Services, you agree to them. If you do not agree, do not use the Services.
1. Who we are
Irisen Ltd (“Irisen”, “we”, “us”) operates irisen.ai, app.irisen.ai, optional Irisen desktop software, and related features (the “Services”). Iris is our personal AI product within those Services. Contact: hello@irisen.ai.
2. Eligibility
You must be at least 16 years old and able to form a binding contract to use the Services. If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation.
3. Accounts
- You are responsible for your account credentials and for activity under your account.
- Provide accurate information and keep it reasonably up to date.
- Notify us promptly if you believe your account has been compromised.
- We may suspend or terminate accounts that violate these Terms or create risk to the Services or other users.
4. The Services
Iris helps you organise life data you enter or connect, and generates personalised guidance using AI. Features may include tasks, notes, habits, goals, calendar views, optional connectors (such as Google Calendar or Gmail), optional desktop capture, and optional out-of-app delivery (such as web push or Telegram) when you enable them.
We may change, add, or remove features, including early-access or experimental capabilities. Some capabilities described in docs or marketing may not be live for all users.
5. AI and no professional advice
Iris is software, not a doctor, therapist, lawyer, financial adviser, or other licensed professional. Outputs can be incomplete, wrong, or poorly timed. You decide what to do with them.
- Do not rely on Iris as a sole source for medical, mental-health, legal, tax, or investment decisions.
- Seek qualified professionals for those domains when it matters.
- If you are in crisis or at risk of harm, contact local emergency services or a crisis line. Iris is not an emergency service.
6. Your content and permissions
You retain ownership of content you create or upload (“Your Content”). You grant Irisen a limited licence to host, process, transmit, and display Your Content solely to operate and improve the Services for you, including sending necessary context to AI and infrastructure providers acting as our processors.
You represent that you have the rights needed to submit Your Content and to connect third-party accounts, and that doing so does not violate law or someone else’s rights.
Privacy details are in our Privacy Policy, which forms part of how we handle personal data.
7. Acceptable use
You agree not to:
- use the Services for unlawful, harmful, or abusive purposes;
- attempt to access other users’ accounts or data;
- probe, overload, or disrupt our systems except through authorised security research we have invited;
- reverse engineer the Services except where applicable law allows;
- resell, scrape, or bulk-export the Services in a way that competes with or burdens Irisen without permission;
- upload malware or content you do not have the right to process;
- use Iris to generate or distribute content that is illegal, or that facilitates serious harm;
- misrepresent Iris outputs as human professional advice or as Irisen’s guarantee of a result.
Desktop capture and connectors may process sensitive information on your devices or accounts. You are responsible for configuring exclusions, pausing capture, and choosing what to connect.
8. Third-party services
Optional integrations (for example Google, Telegram, or form providers on the marketing site) are subject to those providers’ terms and privacy policies. Irisen is not responsible for third-party services you choose to connect. Disconnect them in Settings when you no longer want them linked.
9. Plans, tokens, and payment
Some features may require a paid plan, credits, or tokens. Prices, allowances, and billing terms will be shown at purchase or in-product. Unless stated otherwise, fees are non-refundable except where required by law or where we expressly offer a refund. We may change pricing with notice for future periods. Failure to pay may result in suspension or limits on paid features.
10. Intellectual property
Irisen and its licensors own the Services, including software, branding, and documentation. These Terms do not transfer that ownership to you. You may not use our name or marks in a way that implies endorsement without prior written permission.
11. Beta and early access
During waitlist, beta, or early access, the Services may be unstable, incomplete, or change without notice. We may reset data, revoke access, or discontinue features. Feedback you send may be used to improve the product without obligation to you, unless we agree otherwise in writing.
12. Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, uninterrupted availability, or error-free operation. We do not warrant that Iris outputs will be accurate, safe, or suitable for your situation.
13. Limitation of liability
To the fullest extent permitted by law, Irisen and its directors, employees, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising from your use of the Services or reliance on Iris outputs.
Our aggregate liability for claims relating to the Services is limited to the greater of (a) the amounts you paid us for the Services in the three months before the claim, or (b) NZD $100, except where liability cannot be limited under New Zealand law (including under the Consumer Guarantees Act where you are a consumer and that Act applies and cannot be contracted out of).
14. Indemnity
You will defend and indemnify Irisen against claims, damages, and reasonable costs arising from Your Content, your misuse of the Services, or your violation of these Terms or applicable law, except to the extent caused by our breach.
15. Suspension and termination
You may stop using the Services and delete your account as described in-product. We may suspend or end access if you breach these Terms, if required by law, or if we discontinue the Services. Sections that by nature should survive (including ownership, disclaimers, limits of liability, and indemnity) will survive termination.
16. Changes
We may update these Terms. The current version will be posted at https://irisen.ai/terms with a new effective date. Continued use after changes become effective constitutes acceptance, except where applicable law requires a different process. If you do not agree, stop using the Services and delete your account.
17. Governing law
These Terms are governed by the laws of New Zealand. Courts of New Zealand have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property or security, and except for rights you cannot waive as a consumer under applicable law.
18. Contact
Questions about these Terms: hello@irisen.ai
Irisen Ltd, Auckland, New Zealand
Related: Privacy Policy